Terms of service

Terms of Service

Last updated: 04 January 2026

Welcome to Pawfectly Made. By visiting our website or placing an order with us, you agree to the following Terms of Service. Please read them carefully before using our site or purchasing from us.

1. Overview

These Terms of Service apply to all users of this site, including browsers, customers, and contributors of content. By accessing or using any part of the website, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

2. Products & Services

All products sold by Pawfectly Made are handmade and personalised to order. As a result:

Products may vary slightly from images shown due to their handmade nature
Colours may appear differently depending on your screen
Personalisation details are provided by the customer and must be checked carefully before purchase

We reserve the right to update, modify, or discontinue any product at any time without notice.

3. Orders & Payments

All prices are listed in [your currency] and are subject to change without notice. Payment must be received in full before an order is processed.

By placing an order, you confirm that:

All personalisation details are correct
You are authorised to use the payment method provided

We reserve the right to refuse or cancel any order for any reason, including suspected fraud or errors in pricing or product information.

4. Cancellations, Returns & Refunds

Our Returns & Refund Policy forms part of these Terms of Service. Please review it carefully before making a purchase.

Due to the custom nature of our products, refunds or returns are only offered where a fault or error has occurred on our part.

5. Shipping & Delivery

Shipping times provided are estimates only and may vary due to production times, postal delays, or factors beyond our control. Pawfectly Made is not responsible for delays caused by shipping carriers.

Once an order has been shipped, responsibility for delivery passes to the customer.

6. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Pawfectly Made and may not be copied, reproduced, or used without our written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Pawfectly Made shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these terms affects your rights under applicable consumer laws.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our site, you consent to the collection and use of your information as outlined there.

9. Changes to These Terms

We reserve the right to update or change these Terms of Service at any time. Any changes will be posted on this page, and continued use of the site means you accept those changes.